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Contact Policy
- Please Read CarefullyWith the
explosive growth in the number of Internet users, we have experienced a proportionate
increase in the number of questions received by e-mail. Therefore, before assigning a
question or request for assistance to a member of our staff, we have found it necessary to
ask for the full name and surface mail address of the questioner. This is for two reasons.
(1) If the Foundation is going to devote the time to formulate a thorough, accurate and
free answer, we believe it is only fair that we first know who is asking. (2) Quite often,
we need to supply documentation, which is difficult or impossible to send by e-mail and we
like to have a surface mail address in advance. Also, the security of e-mail
communications is not absolute.
If you still wish to ask a question
anonymously, then we refer you to the Canon Law Forum on EWTN Online
Services' Catholic Q & A.
One of the questions most frequently asked of
us concerns fees. The Foundation has been ruled tax exempt by the Internal Revenue Service
under provisions of Section 501(c) (3) of the Internal Revenue Code. Therefore, we depend
solely on voluntary contributions for our support and do not charge for our services. We
do, however, keep track of the time spent by our staff and consultants on each case. We
list that information on Time Summaries, which show the services provided, the time
expended and the approximate value of those services. The Time Summary is merely a
declaration of services already performed and is in no way a bill, statement or request
for payment. The reason that we send Time Summaries is that a number of clients have asked
us to do so and it is virtually impossible to provide this information unless we keep
track of it throughout the entire course of a case. As a result, it has become our
practice to gather this information for the use of the client, not the Foundation. If you
receive a Time Summary, please accept my assurance that we do not consider you as
obligated in any way to send a contribution.
As soon as we receive the completed Contact
Form, we will place your inquiry in line for a reply. Please be assured that this
information will be held in strict confidence.
I have read and
understand the Contact Policy
Proceed to the Contact Form
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